Responsible gambling

At Oxibet Casino we want gambling to stay fun and under your control. If you ever feel that playing is becoming stressful, time-consuming, or causing problems in your life, there are clear steps you can take right now. This page explains the practical tools we provide, how to spot warning signs, and the actions you can take to protect yourself or someone you care about. Everything here is offered in a calm, non‑judgmental spirit — small steps can make a big difference.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer several account tools designed to limit harm and give you space when you need it. These options are easy to set up from your account area and can be adjusted at any time, subject to the rules shown during setup.

Deposit limits: Set daily, weekly, or monthly caps to control how much money can be added to your account. Typical minimums are modest, and you can choose an amount that fits your budget.
Loss and wager limits: Limit how much you can lose or wager over a set period to reduce risk and keep play predictable.
Time-outs (temporary breaks): Take a short break from play for a set period (for example 24 hours to several weeks). Time-outs are intended as a brief cooling-off option that you can activate yourself.
Self-exclusion (longer or permanent breaks): If you need a longer break, you can self-exclude for defined periods. During self-exclusion your account will be suspended and you will not be able to log in or place bets.
How to activate these tools:
- Go to your account or responsible gambling section.
- Choose the type of limit or exclusion you want and enter the amount or duration.
- Confirm the change. Some limits may take effect immediately or after a short verification period as displayed during setup.
Removing payment options: You can unlink saved cards, cancel recurring deposits, or stop using a payment method to make it harder to deposit impulsively.
Need help setting limits? Contact our support team and we’ll assist you with the process respectfully and promptly.

Session Reminders and Reality Checks

Keeping track of time and money spent is one of the simplest ways to stay in control. Our tools help you do that without needing to calculate or guess.

Session reminders: Receive a pop-up after a set time that shows how long you’ve been playing and how much you have spent. You can use the reminder to pause or end your session.
Reality checks: Quick summaries appear during play to show cumulative time and net result for the session. These are configurable so you decide how often you want them.
Practical uses:
- Set reminders before you start playing to help stick to a planned session length.
- Use a reality check to decide if it’s time to stop for the day or reduce your next session’s length.

Links to Support Organizations

If gambling is affecting your finances, relationships, health, or wellbeing, reaching out for support is a strong and effective step. Talking to someone experienced can help you explore options and make a plan.

Contact local helplines or national gambling support services in your area for confidential advice and counselling.
Consider telephone helplines, chat services, and in-person counselling where available — different formats suit different needs.
Look for services that offer practical help such as budgeting, debt advice, or family support alongside counselling for gambling behaviour.
If you are unsure where to start, our support team can help point you toward appropriate local resources and describe what to expect from them.

Differences from Canada-specific standards

If you are in Canada, please note an important distinction so you can choose the protections that suit you best.

Internal tools vs. province-wide schemes: Our responsible gambling tools (limits, time-outs, and self-exclusion) operate within your account on this platform. They do not automatically enroll you in province-level exclusion databases used by locally licensed operators.
Additional steps you can take in Canada:
- Consider contacting your provincial problem gambling service for information about province-wide exclusion, counselling, and financial support options.
- Use both our internal tools and external programs for broader coverage — combining options can provide stronger protection.
Payment management: Because Canadian players often use local payment methods, removing saved payment options or closing accounts with third-party payment services can help reinforce self-control.

Recognizing Warning Signs

It can be hard to notice changes in your own behaviour. These warning signs are common indicators that play may be becoming problematic:

Spending more money or time than intended.
Chasing losses or trying to win back money quickly.
Borrowing money, using credit, or selling possessions to fund play.
Neglecting work, family, or social commitments.
Feeling anxious, restless, or irritable when not playing.
Lying to others about how much you play or losing interest in other activities.

Practical Steps if You Need Immediate Help

If you or someone you care about needs support right now, try these clear actions.

Pause play: use a short time-out to remove immediate pressure and give yourself space to think.
Set or lower deposit limits immediately in your account settings.
Self-exclude if you need a longer break — this blocks access to your account for the chosen period.
Remove saved payment methods and cancel recurring transfers to reduce temptation.
Contact our support team for compassionate help with limits, account closure, or next steps.
Contact local or national support services for professional counselling and practical advice.

When Family or Friends Are Worried

If you are supporting someone else, your role matters. Approach conversations with care, avoid blame, and focus on safety and options.

Express concern calmly and listen without judgment.
Encourage practical steps like setting limits, removing payment methods, or seeking counselling.
Offer to help contact support services or set up account protections together if the person agrees.
Remember to look after your own wellbeing and seek support for yourself if needed.

Contacting Our Support Team

We are here to help with limit changes, self-exclusion requests, or to discuss other support options. Our team treats every request confidentially and respectfully.

Contact options typically include live chat for immediate assistance and email for detailed requests.
Live chat is usually the quickest way to get help; email responses are handled promptly during business hours.
When contacting support, have your account details ready so we can act quickly on requests like limit changes or account suspensions.

Remember: asking for help is a sign of strength. Small changes — a lower deposit limit, a short time-out, a conversation with a counsellor — can lead to meaningful, positive outcomes. If you want support right now, start with a single step and we will support you through the next one.